English for Tourism & Hotel ManagementDegree: Certified English for Tourism Professional
Training is carried out under a “learning-by-doing principle”, which consists of a bottom-up class framework where participants operate within small cooperative groups and/or pairs; individual tasks may also be sporadically assigned. While working on content, participants also get to improve their language skills in a s.c. Clil process of association-production-extension, thus, naturally enriching their specific lexicon or jargon and further developing speech & intonation skills as well (as it is the case in natural, true-life interactions). Materials may include handouts, flash cards, audio & video, case studies, situational responses, etc.; mostly applied to active group interactions, simulations, role-playing, and free associations.
- Greeting guests and introducing oneself
- Understanding and using basic conversational phrases
- Describing amenities and services offered by the hotel
- Handling check-in and check-out procedures
- Making reservations and taking orders
- Giving directions and recommendations for local attractions and restaurants
- Dealing with complaints and conflicts
- Providing information about local culture and South Tyrolean customs
- Using basic business terms and phrases
- Reading and understanding hotel documents and contracts
- Using numbers and making calculations for billing purposes
- Describing different types of rooms and rates
- Using polite and professional language
- Learning common phrases used in the hospitality industry
The lecturer is a highly experienced and skilled professional who brings a wealth of knowledge to the classroom. As a mother tongue speaker of both English and Spanish, he has a deep understanding of the language and is able to teach it to students with great proficiency. Additionally, his experience in various industries both in Europe and overseas has given him a unique perspective on business practices and communication, which he shares with students. In addition to Spanish and English, the lecturer speaks both Italian and German, which allows him to cater to a diverse group of students. He has previously offered courses and consulting services to numerous companies and industries.
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